Administrative Assistant / Customer Service

Allegan, MI

Full Time

Sheriff's Office

Mid Level

Allegan County has much to offer, with 24 Townships, 9 Cities, and 2 Villages across nearly 900 square miles. The landscapes range from the lakeshore to beautifully wooded lands, our County’s natural resources are a gift to be treasured. Allegan County businesses, citizens, and employees are world-class, and we remain a welcoming, closely-knit community. We are one of the fastest-growing counties in Michigan.
Allegan County Government places high importance on our core values: Respect, Integrity, Commitment and Honesty. A common thread among our leadership, employees and volunteers is a strong desire to serve and be part of something meaningful. We have been recognized by Gallagher as “Best in Class Winner” among mid-size companies for our excellence in optimizing employee and organizational well-being for three years in a row (2023-2025). We have also received the “Impact Award” from M.E.R.S. for excellence in educating our employees about their retirement plans and overall financial wellness. We are looking for dedicated, caring, energetic people to join our team!

Job Summary:

This position performs both customer service and administrative duties for the Sheriff’s Office. Acts as the main point of contact for the Sheriff’s Office and assists customers and visitors with their needs. Enters data, citations, reports and invoices into various systems.

Starting Wage: $19.98 per hour, full-time position

Excellent Benefits Plan: Health benefits begin on the first of the month after your hire date
- Medical, Dental & Vision (3 medical plans to choose from, 2 of which have a $0 premium)
- County-funded Health Savings Account with our two high-deductible medical plans
- County-paid employee life insurance coverage
- County-paid short-term disability coverage, up to 52 weeks
- Generous retirement plan, including a county contribution of 7% of your annual earnings
- Tuition Reimbursement Program for college degree courses
- Generous PTO plan, including front-loaded hours into PTO bank at hire, and annually on January 1.
- 13 paid holidays, in addition to PTO
- FREE use of Allegan County government's two fitness centers

Responsibilities and Duties:

Assists all visitors to the Sheriff’s Office including the general public, attorneys, and case workers by answering inquiries or directing them to their proper source. Maintains records of all visitors and notifies staff of arrivals for appointments, interviews, and meetings.
Answers telephone requests for information and responds to inquiries from the public related to incident reports, answers routine inquiries, takes messages for staff, and routes other calls to the appropriate person.
Manages and maintains the LiveScan system for fingerprinting by collecting all forms by individuals, user setup, logs, and receiving responses and results for fingerprint scans taken.
Enters citations into the New World Systems Records Management system. Prepares copies for the Court with a driver’s status and history which is obtained from the Law Enforcement Information Network. Serves as the liaison between the Sheriff’s Office and Court if there are any questions on a specific citation.
Enters a variety of reports into the New World Systems Records Management system including crash reports, lab result reports, post-mortem exam reports, Noelle orders from the Court, and case dispositions.
Receives civil process paperwork from the public requesting legal papers to be served to individual inmates at the Allegan County Jail.
Processes, receives, and issues receipts in regards to payments from the county finance system. This could include payments for fingerprinting services, licenses to purchases handguns, and Freedom of Information Act requests.
Transcribes incident audio reports provided for the Correctional Facility. Enters the narrative into the correct incident in the New World Systems Records Management system.
Receives case information sheets and information hearing notifications from the Prosecuting Attorney’s Office and gathers the appropriate paperwork (report and/or ticket) for each and provides to the corresponding deputy.
Sorts all incoming and outgoing mail for the Sheriff’s Office including the Administration area, Law Enforcement, and Corrections.

Education and Experience:

High School Diploma or Equivalent (G.E.D.)
Two (2) years of secretarial and/or clerical experience in a law enforcement office setting.
Possession of a valid Michigan Driver's License

Click here to review entire job desciption

Allegan County is an Equal Employment Opportunity (EEO) employer. A copy of our EEO Utilization report is available on our website:

https://www.allegancounty.org/home/showpublisheddocument/2802/637974740005930000

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Type of employment desired*

Highest level of education completed*

High School Attended*

College/University and degree received?

Desired Salary*

Why are you interested in this position?*

Have you ever worked for Allegan County in the past? If yes, please provide details such as: title, department, name of last supervisor, when employed, and reason for leaving.*

Have you EVER been convicted of a misdemeanor or a felony (not counting a minor traffic violation)? Do you currently have any pending felony cases? *Convictions will not necessarily bar you from employment, as the nature of the offense, date of the offense and job for which you are applying are also considered. If yes, please provide date of conviction and reason for conviction.*

Are you currently employed?*

Can you perform all of the essential functions of this position with or without reasonable accommodation?*

List any professional licenses or certifications you have

Past/current employer #1 name of company/phone number*

Past/current employer #1 supervisor's name*

Past/current employer #1 employment dates (to & from)*

Past/current employer #1 job duties*

Past/current employer #1 reason for leaving*

Past/current employer #2 name of company/phone number*

Past/current employer #2 supervisor's name*

Past/current employer #2 employment dates (to & from)*

Past/current employer #2 job duties*

Past/current employer #2 reason for leaving*

Past/current employer #3 name of company/phone number

Past/current employer #3 supervisor's name

Past/current employer #3 employment dates (to & from)

Past/current employer #3 job duties

Past/current employer #3 reason for leaving

May we contact your previous or current employer? If no, please list those companies we are not to contact.*

Have you ever been discharged or forced to resign for misconduct or unsatisfactory service from any position? If yes, please provide details.*

Did you serve in the U.S. Armed Services? If yes, please list branch of service.

Professional Job-Related Reference #1 - Name:*

Reference email address (REQUIRED) Please check to verify accuracy of email address*

Reference phone number*

Reference - Relationship to you:*

Reference - Number of years known:*

Professional Job-Related Reference #2 - Name:*

Reference email address (REQUIRED) Please check to verify accuracy of email address*

Reference phone number*

Reference - Relationship to you:*

Reference - Number of years known:*

Professional Job-Related Reference #3 - Name:*

Reference email address (REQUIRED) Please check to verify accuracy of email address*

Reference phone number*

Reference - Relationship to you:*

Reference - Number of years known*

If your employment records exist under another name, please specify.

List skills and experiences you possess related to your ability to perform this job:

I certify that the statements made by me in this application are true, complete, correct and made in good faith. I understand that any false statement herein are sufficient grounds for rejection of this application and if hired, termination for cause. I understand that my statements herein are a material consideration in case of appointment.* I agreeI do NOT agree

If a current Allegan County employee referred you to apply for this position, please type the employee's name below:

Before you submit your application, please ensure you have attached the items you would like to include. You may need to reattach your resume and/or cover letter again.*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application

Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.

Administrative Assistant / Customer Service

Apply for this position